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General Returns Policy
Most items purchased from nskinpharma.com are returnable within the 7-days of delivery, except those that are explicitly identified as not returnable.
Products are returnable within the applicable return window if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on nskinpharma.com.
Return will be processed only if:
1. It is determined that the product was not damaged while in your possession;
2. The product is not different from what was shipped to you;
3. The product is returned back to us in original condition (with brand's/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
We will require proof in terms of a photo or a video to justify that the applied return follows the return policy of nskinpharma.com.
P.S. - The team of nskinpharma.com retains the right to accept or refuse the return request and will choose the adapted solution. (Exchange / Partial Refund / Full Refund)
Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
If the replacement request is placed and we do not have the exact same product in stock, we will provide a refund.
If you've received a non-returnable product in a damaged/defective condition, you can contact us within 7 days from the delivery of the product.
How to Request for Return / Replacement?
You can write to us skinpharma@gmail.com explaining the issue with the product (Will help to speed up the process if you can attach images and videos as well)
Or you can simply fill the form below to write us a message.
When will I receive my Refund?
Refund will be initiated within 3-4 working days of when the package is delivered back to us at nskinpharma.com Warehouse in Noida. You will receive an email confirmation once the refund is initiated.
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